We Requested Our Brokers What They Considered Our Service

On the finish of 2022 our nationwide brokers took half in a survey to assist us as a franchisor and community perceive what our clients view as vital with regards to property signage.

The solutions had been a real testomony to our skilled community of franchisees, our glorious coaching programme and our proactive help construction.

The 2 stand-out questions had been…

Would they advocate us?
And what rating would they provide our service out of 5?

The solutions had been nice.

98% of our brokers would advocate us. Incredible validation that our community of Property Signage Consultants proceed to excel of their subject.

When it got here to service, once more there was no disappointment. As a community we scored 4.7 out of a high rating of 5. Our values as a enterprise deal with high quality and professionalism. We would not all the time be the most cost effective, however we’re dependable, thorough, exact, and the satan is most actually within the element.

We additionally requested different questions such because the significance of board inventory administration and pace of job completion. All which had been rated extremely. However what stunned us most was that skilled service was rated as extra vital than worth! In at present’s financial system, the place many are maybe keen to chop corners, the property sector actually isn’t. High quality over worth stays key.

The survey was the primary that now we have carried out to particularly deal with what our brokers see as being most related to assist them in their very own enterprise exercise of promoting and letting properties. As such an important a part of their advertising course of, the common-or-garden property board might sound a easy idea, however many can be stunned simply how a lot goes into guaranteeing the product and set up replicate upon the agent and the property itself.

This can be the primary survey we’ve carried out of this sort, however steady enchancment has all the time performed a big half in our ethos.

Final 12 months in actual fact, we as soon as once more handed our ISO 9001:2015 certification with flying colors, reaching the best move mark doable. Annual ISO 9001:2015 audits imply that our practices as a enterprise are scrutinised by an impartial panel of specialists. There’s no bias and all findings are based mostly on details. The analysis covers numerous key enterprise areas, evaluating each how head workplace conducts coaching, operations, and inner communications; in addition to how the person franchisees carry out in relation to their very own customer support and communications.

If you want to be taught extra about tips on how to turn out to be a top quality service supplier as a Countrywide Indicators franchisee, get in contact